Shake shack Inc. offers its customers to share their valuable feedback to help them enhance the quality of their products and services and give them a chance to win a $50 Shake Shack gift card that can be redeemed on the next visit to their branch.
It does not matter if you are a regular customer or you just made your first order at the restaurant, you can always share your feedback on whether you liked the food or not or how did you like their services? How was the ambiance? Was it value for your money?
Shake Shack Feedback Survey
Customer feedback is very critical for any brand in order to see how they are doing and whether people are liking their products/services or not. The insights help them see things from customers’ perspectives and the honest and timely review helps the brand to identify their weaknesses and improve in the areas where they lack.
This tailored survey is for their customer’s general visit to any of the Shake Shack Restaurants. The questions in the survey are quick and simple. Customers can comprehend them easily. These questions are usually about food quality, food taste, and precision, staff behavior, the restaurant’s ambiance, or cleanliness, etc. For such a small effort, the company acknowledges its customers and gives them the opportunity to win $50 Shake Shack gift cards.
Shake Shack Rules
- You must know certain rules and eligibility criteria before taking the survey.
- A PC, laptop, or a mobile phone along with some reliable source of internet connection since the survey is online.
- A customer age must be at least 16 years. Any person younger than that is not eligible to take the survey.
- You must have a Shake Shack sales receipt of your order. You can start the survey from the invitation code printed on your receipt.
- The survey is only available in English. So a person who does not have a basic understanding of this language is unable to take the survey
- You can only request a survey within 24 hours of placing your order.
- Employees or directors or even their family members are not allowed to request the survey.
- The reward is non-exchangeable and non-refundable.
- A person can only participate in the feedback mechanism once a month
How to enter the survey?
The survey with its easy questions hardly takes 2-5 minutes of your time that helps the company get to better conclusions to provide their customers with best services and quality products. Here is how you can enter the survey to get a gift card for your next order.
- Start off by going to shake shack customer satisfaction survey website www.shakeshack.com/feedback
- Select the location of the branch you visited and let them know the frequency of your visit.
- Select the location of the Shake Shack branch that you visited.
- Then give your personal information, such as your name, age, gender, a valid email address, contact number and complete address.
- There will be more questions related to your experience at the restaurant. Answer those in accordance to your last experience at the restaurant.
- Once you have answered the questions, submit the survey.
- After submitting the survey, you will get a confirmation message that your survey is successfully submitted. If you don’t see any such message then check your connectivity and refresh the page. Now take the survey again from step one.
Shake Shack Feedback Survey Rewards
In return for sharing your opinions regarding your last order, you will be rewarded with a $50 gift card that you can use on your next order at any one of Shake Shack Inc. branches within 30 days and get an amazing discount of $50 on your complete order.
Survey rewards often change, but to avoid any inconvenience, do give a thorough read to every detail on your sales receipt as the survey reward greatly depends on what’s already there on your receipt.
About Shake Shack
Shake Shack is an international fast food chain founded in July 2004 by Danny Meyer in New York City. Back in 2001 it was a hot dog cart and made a name inside Madison Square Park. Later in 2004, it attracted more customers and expanded its menu from just hotdogs to fries, hamburgers, and a variety of milkshakes and became a roadside stand. Since then it has been thriving rapidly and this American food chain soon became a public company.
Back in 2018, the company generated a revenue of more than $460 million from its 250 globally expanded branches. Shake Shack Inc. is commonly known for the most scrumptious 100% Angus beef patties and full commitment and loyalty to its customers.
Hope this article helps you before taking the survey as it states all the necessary information regarding the customer satisfaction survey, its step by step guide and all the rules and regulations that must be considered before requesting for the survey. If you still need help, you can leave a comment for quick assistance.
You can also go to www.shakeshack.com/contact in you want directly ask or suggest something to Shake Shack Inc.